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Patient Financial Services |
Patient Handbook |
Business Office FAQ Patient Information Patient Financial Services The Patient Financial Services Department of Crittenden Health Systems encompasses both front-end and back-end processing of your visit to Crittenden Health Systems.
The information gathered in Admitting/Registration flows over into the Billing Department/Business Office, which is located on the second floor of the hospital Annex. The Billing Department/Business Office consists of 4 staff members who have over 30 combined years of experience in billing and collections. This sometimes involves constant contact with insurance companies to get accounts resolved . The Business Office/Billing Department has other duties, such as reporting data to Medicare and Medicaid as well as other government and non-government entities. The Business Office staff is committed to seeing that the processing of your claims is completed in an accurate and timely manner. For your convenience a Financial Counselor is located in the Hospital Mon-Fri 7:30-4:00. The Financial Counselor can help with assisting you with setting up payments. They can also help those patients who need assistance on paying their account. You can call the Financial Counselor at 270-965-1039. This sometimes involves follow-up with you via telephone and letters, and assessment for financial assistance.The Hospital offers a 10% discount if you pay your bill within 30 days of your 1st. statement. Patient Financial Services, which consists of 17 staff members, involves registration, billing, financial counselor, cashier and central scheduling. The staff members all work as a team to give the best possible service to our customers. If we can be of assistance to you or your family, we will be committed to that task and will strive to work effectively to alleviate your concerns, our goal is to "Treat you like Family". Contact Information:
Insurance Information
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Our Admitting/Registration Department manages your access to the facility. We have a friendly, experienced staff that will go the extra mile to make you feel comfortable at Crittenden Health Systems. We register all patients, including inpatients, emergency patients, Surgical, etc. in an office next to the ER entrance in the hospital. There, we gather all demographic information and insurance information as accurately as possible. This may require asking you several questions and copying your insurance card. We also pre-register, as much as possible, so that your insurance is aware of your upcoming visit to the hospital and to meet pre-certification requirements if needed. Our Admitting/ Registration Department is open 24 hrs a day to help meet the needs of every patient & visitor. "We treat you like family".