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Patient Financial Services |
Patient Handbook |
Business Office FAQ Patient Information Patient Financial Services The Patient Financial Services Department of Crittenden Health Systems encompasses both front-end and back-end processing of your visit to Crittenden Health Systems. Our Admitting/Registration Department manages your access to the The information gathered in Admitting/Registration flows over into the Billing Department/Business Office, which is located on the first floor of the hospital Annex. The Billing Department/Business Office consists of 6 staff members who have years of experience in billing and collections. This sometimes involves constant contact with insurance companies to get accounts resolved . The Business Office/Billing Department has other duties, such as reporting data to Medicare and Medicaid and other government and non-government entities. The Business Office staff is committed to seeing that the processing of your claims is done in an accurate and timely manner. Any balances due by patient are then resolved by the hospital's Business Office cashier. If any further assistance is needed for payment of balances (such as setting up payments), patients will be referred to the Accounting Controller or the Admitting Manager. This sometimes involves follow-up with you via telephone and letters, and assessment for financial assistance. Patient Financial Services, which consists of 17 staff members, involves registration, billing, and central scheduling. The staff members all work as a team to give the best possible service to our customers. If any of our departments can be of assistance to you or your family, we will be committed to that task and will strive to work effectively to alleviate your concerns. Contact Information:
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facility. We have a friendly, experienced staff that will go the extra mile to make you feel comfortable at Crittenden Health Systems. We register all patients, including inpatients, emergency patients, Surgical, etc. in an office next to the ER entrance in the hospital. There, we gather all demographic information and insurance information as accurately as possible. This may require asking you several questions and copying your insurance card. We also pre-register, as much as possible, so that your insurance is aware of your upcoming visit to the hospital and to meet pre-certification requirements if needed. Our Admitting/ Registration Department fulfills many other duties in its 24-hour schedule.